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Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") form a binding agreement between Another SaaS EOOD ("PeekHire", "we", "us") and the person or organisation that creates an account or otherwise uses our platform ("Customer", "you"). They apply to every part of the PeekHire service — including the marketing website, the customer-facing platform, and the Apply tool that delivers candidate applications to customers.

If you act for a company, you confirm that you have authority to bind that company, and references to "you" in these Terms include both you personally and the company.

A separate, lighter set of expectations applies to job candidates who use the Apply tool: see §11 below.

1. Acceptance of These Terms

By creating an account, subscribing to a paid plan, or otherwise using the PeekHire service, you accept these Terms. If you do not accept them, do not use the service.

2. Who We Are

PeekHire is operated by:

Another SaaS EOOD Alabin Street 33, Floor 3, Office 318 1000 Sofia, Bulgaria Unified Identification Code (UIC): 207282077 Email: [email protected]

Another SaaS EOOD is a single-member limited liability company registered in the Bulgarian Commercial Register.

3. Definitions

  • Service — the PeekHire platform, including the marketing website, the customer-facing application, the Apply tool, and any related APIs, content, or features.
  • Account — the customer account through which the Service is accessed.
  • Customer — the person or entity that holds the Account.
  • User — any person authorised by Customer to use the Service through the Account.
  • Candidate — a person who submits an application through the Apply tool in response to a campaign published by a Customer.
  • Campaign — the configuration that Customer publishes on the Apply tool to receive Candidate applications.
  • Customer Content — content Customer or its Users upload, configure, or generate in the Service (campaigns, branding, prompts, internal notes, etc.).
  • Candidate Submission — content a Candidate submits via the Apply tool (name, email where applicable, video, audio, or text response, and submission metadata).
  • Subscription — Customer's right to use the Service for a defined period in exchange for the applicable Fees.
  • Fees — the amounts Customer owes for the Subscription as set out at checkout.
  • DPA — our standard Data Processing Addendum, available on request and incorporated by reference for any processing of Candidate Submissions.
  • Privacy Policy — our Privacy Policy, incorporated by reference.

4. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and you must have the legal capacity to enter into a binding contract. The Service is intended for business and professional use; it is not intended for personal, family, or household use.

5. Your Account

You are responsible for keeping your credentials confidential, for all activity on the Account, and for ensuring that the information you provide is accurate and kept up to date. Notify us at [email protected] immediately if you suspect unauthorised access. You may add Users under the Account, and you are responsible for their compliance with these Terms.

6. The Service

PeekHire helps founders, recruiters, and small teams (a) validate business ideas through market-research tooling and (b) collect, review, and act on candidate responses through the Apply tool.

We continuously improve the Service. We may add, change, or remove features at any time. For material reductions to paid functionality that affect a Subscription you have already paid for, you may terminate the affected Subscription and receive a pro-rata refund of the unused prepaid period.

The Service is provided over the internet. We are not responsible for your local equipment, internet access, or third-party software you choose to use.

7. Subscriptions, Billing, and Taxes

Plans and billing cycle. Subscriptions renew automatically at the end of each billing period (monthly or annually, as selected at checkout) until you cancel. You authorise us — and our payment provider Stripe, Inc. — to charge the payment method on file at the start of each billing period.

Taxes. Fees are exclusive of taxes unless stated otherwise. We apply Bulgarian VAT where required. For B2B Customers in the EU that provide a valid VAT identification number, the reverse-charge mechanism applies. Customers outside the EU are responsible for any taxes, withholdings, or duties applicable in their own jurisdiction.

Price changes. We may change Fees by giving at least 30 days' notice by email. Changes take effect at the next renewal of your Subscription. If you do not agree to a price change, you may cancel before it takes effect.

Late payment and suspension. If a payment fails, we may retry the charge and, after reasonable notice, suspend access until the payment is settled. Repeated non-payment is grounds for termination under §21.

EEA / UK consumer right of withdrawal. Where the Customer is a consumer resident in the EEA or the United Kingdom, you have the right to withdraw from the contract within 14 days of purchase. By starting to use the Service before the end of the withdrawal period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the Service has been fully provided, and that for partial provision we may invoice you on a pro-rata basis. For B2B Customers and Customers outside the EEA/UK, no statutory right of withdrawal applies.

No other refunds. Outside the consumer-withdrawal scenario above and the partial-refund scenario in §6, Fees are non-refundable.

8. Free Trials and Beta Features

We may offer free trials or beta features. Trials may be revoked at any time and convert to a paid Subscription only with your express consent. Beta features are provided as is, without warranty of any kind, and may be modified or discontinued without notice. Do not rely on beta features for production workflows.

9. Acceptable Use

You agree not to, and not to permit any User to:

  • Use the Service unlawfully or to publish unlawful Campaigns — including job adverts that discriminate contrary to applicable employment, equal-opportunity, or anti-discrimination law
  • Solicit through the Service special-category data under GDPR Article 9 (health, religion, sexual orientation, biometric or genetic data, etc.) without an independently established lawful basis
  • Use Candidate Submissions or other Candidate data for purposes outside the scope of the privacy notice you presented to Candidates
  • Sell, rent, or otherwise commercialise Candidate Submissions or contact data
  • Reverse-engineer, decompile, scrape, rate-limit-bypass, denial-of-service, or load-test the Service without our prior written consent
  • Upload malware, illegal content, or content infringing third-party rights (including intellectual-property rights of others)
  • Use the Service to harass, defraud, deceive, or impersonate any person
  • Use AI features in the Service to generate prohibited content (defamation, hate speech, sexual content involving minors, etc.) or to circumvent safety filters
  • Build a competing service using benchmarks, output, or learnings from the Service

We may investigate suspected breaches of this section and may suspend access on reasonable grounds while we do.

10. Customer Content and Licence

You retain all rights in your Customer Content and (as Controller) in Candidate Submissions you receive through the Apply tool. You grant PeekHire a worldwide, royalty-free, non-exclusive licence to host, store, copy, transmit, display, process, transcribe, summarise, and otherwise use Customer Content and Candidate Submissions only as needed to provide and improve the Service for you, to comply with applicable law, and as instructed by you. We do not use Customer Content or Candidate Submissions to train AI models for our own or any third party's benefit, and we do not allow our AI sub-processors to do so either.

You represent and warrant that you have all rights necessary to grant this licence and to upload, post, or otherwise use the Customer Content.

11. Candidate Submissions and Your Role as Controller

For every Candidate Submission you receive through the Apply tool:

  • You are the Controller of the personal data in that submission for purposes of the GDPR and any equivalent local law that designates a controller and a processor.
  • PeekHire acts as your Processor under the DPA. We process Candidate Submissions only on your documented instructions, configured through the Service.
  • You warrant that you have a valid lawful basis for processing the Candidate's data; that you have published an adequate privacy notice to the Candidate before they submit (either the recruiter-privacy URL/TEXT feature in the Apply settings or your own external link); and that you comply with applicable employment, anti-discrimination, and data-protection law in the Candidate's jurisdiction.
  • You are responsible for hiring decisions, including any decision informed or supported by AI features in the Service.
  • You will respond in good faith and within applicable statutory deadlines to data-subject requests from Candidates relating to their submissions. PeekHire will assist you under the DPA.

A note for Candidates. Candidates are not Customers under these Terms and do not pay us for the Service. Candidates' use of the Apply tool is subject to the few baseline rules in this paragraph: do not submit unlawful content, do not submit content you have no right to share, and do not attempt to compromise the integrity or security of the Service. Candidates' personal-data rights are explained in our Privacy Policy.

12. AI Features

Where the Service offers AI-assisted features (such as transcription, summarisation, or scoring of Candidate responses), output is decision-support only. A qualified human at the Customer must review the output before any hiring decision is made. Customer remains solely responsible for the accuracy, appropriateness, and lawfulness of any decision it makes.

Customer acknowledges that under the EU Artificial Intelligence Act, AI systems used for recruitment, evaluation, and selection of natural persons may qualify as high-risk and may trigger additional obligations on the Customer as deployer. Customer is responsible for its own compliance with those obligations.

AI output may contain errors, omissions, or biases. The Service is not a substitute for legal, HR, or psychometric advice.

13. Data Protection and the DPA

The Privacy Policy describes how we process personal data. The DPA governs our role as Processor for Candidate Submissions and other personal data processed on Customer's behalf. The DPA is available on request to [email protected] and is incorporated by reference into these Terms from the moment Customer first submits — or receives via the Apply tool — personal data about any natural person.

If there is a conflict between the DPA and these Terms with respect to the processing of personal data, the DPA controls.

14. Confidentiality

Each party may have access to the other's non-public business, technical, or commercial information ("Confidential Information"). Each party will (i) use the other's Confidential Information only to perform under these Terms; (ii) protect it with at least the same care as it protects its own confidential information of similar sensitivity, and never less than reasonable care; and (iii) not disclose it to third parties except to its personnel and contractors who need to know and are bound by confidentiality obligations at least as protective as these.

Confidential Information does not include information that is or becomes public through no breach of these Terms, was lawfully known before disclosure, is independently developed without use of the discloser's Confidential Information, or is rightfully received from a third party without a confidentiality obligation. A party may disclose Confidential Information when legally compelled, provided it gives the other party prompt notice where lawful and a reasonable opportunity to object.

15. Intellectual Property

The Service, the marketing website, and all related software, designs, trademarks, logos, documentation, and content (other than Customer Content and Candidate Submissions) are owned by PeekHire or its licensors and are protected by intellectual-property law. These Terms do not grant Customer any rights in our intellectual property except the limited right to use the Service during a valid Subscription.

If Customer provides feedback, suggestions, or ideas about the Service, Customer grants us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback to operate and improve the Service, without obligation.

16. Third-Party Services

The Service integrates with third-party services (Stripe for payments, cloud infrastructure providers, AI providers, email providers, Google reCAPTCHA, and others). Those third parties operate under their own terms and privacy policies and are not affiliated with PeekHire. We are not responsible for outages, errors, or content of third-party services, except to the extent of any obligations we have agreed in writing.

17. Service Availability

We provide the Service on an as available basis and use commercially reasonable efforts to keep it available and secure. We do not offer a contractual service-level agreement on standard plans. We may carry out scheduled maintenance and will give reasonable notice where feasible. We may also restrict, throttle, or pause features to protect the Service against abuse, fraud, or excessive load.

18. Warranties and Disclaimers

To the maximum extent permitted by applicable law, the Service is provided as is and as available, without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

Statutory consumer protections in the EEA, Bulgaria, the United Kingdom, and elsewhere remain unaffected, and nothing in these Terms is intended to exclude or limit any warranty that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages; loss of profits, revenue, business, or goodwill; loss of data or content; or the cost of substitute services, even if advised of the possibility of such damages.
  • Each party's total aggregate liability arising out of or related to these Terms is capped at the Fees paid by Customer to PeekHire in the 12 months preceding the event giving rise to the liability, or EUR 100 if no Fees have been paid.

The cap and exclusions above do not apply to: (a) gross negligence or wilful misconduct; (b) death or personal injury caused by negligence; (c) fraud or fraudulent misrepresentation; (d) Customer's payment obligations; (e) Customer's indemnification obligations under §20; (f) infringement by either party of the other's intellectual-property rights; and (g) any liability that cannot be excluded or limited under applicable law (including statutory consumer-protection rights in the EEA, Bulgaria, and the UK).

For EEA, Bulgarian, and UK consumers, statutory liability rules apply where they are more favourable than this section.

20. Indemnification

Customer will defend, indemnify, and hold harmless PeekHire and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) Candidate Submissions and Customer's handling of them as Controller; (c) Customer's hiring decisions, including decisions informed by AI features; (d) breach of these Terms or applicable law by Customer or its Users; and (e) misuse of the Service.

We will notify Customer promptly of any claim, allow Customer to control its defence (with counsel reasonably acceptable to us), and reasonably cooperate at Customer's expense.

21. Term, Cancellation, and Termination

These Terms remain in effect for as long as Customer has an Account. Customer may cancel its Subscription at any time through account settings; cancellation takes effect at the end of the then-current billing period.

PeekHire may suspend or terminate Customer's access for:

  • Material breach of these Terms (with 14 days to cure, where the breach is capable of cure)
  • Non-payment of Fees that remains unresolved after a payment reminder
  • Insolvency, liquidation, or analogous proceedings against Customer
  • Risk to the safety, integrity, or lawful operation of the Service

We may also suspend or terminate immediately, without prior notice, for serious breaches such as fraud, illegality, or threats to other users.

22. Effects of Termination

On termination or cancellation:

  • Customer's access to the Service ends at the effective date
  • For 30 days after termination, Customer may export Customer Content using the export tools we provide. After that period, we may delete Customer Content from active systems.
  • We will delete Customer Content from active systems within 90 days of termination, subject to (a) Candidate Submissions, which are governed by the DPA and Customer's documented retention instructions, and (b) backup-rotation cycles and any legal retention obligations.
  • Provisions that by their nature should survive (definitions, payment obligations accrued before termination, intellectual property, confidentiality, indemnities, liability limits, governing law, and dispute resolution) will survive.

23. Modifications to These Terms

We may modify these Terms from time to time. For material changes, we will give Customer at least 30 days' notice by email or in-app banner. Continued use of the Service after the effective date constitutes acceptance. If Customer does not agree, Customer may cancel before the effective date and these Terms (as in effect immediately before the change) continue to apply until the end of the then-current billing period.

Non-material changes (typo fixes, structural reorganisation that does not alter meaning, etc.) take effect when published.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

For B2B Customers, the courts of Sofia, Bulgaria have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service.

For Customers who are consumers resident in the EEA or the United Kingdom, mandatory consumer-protection rules — including the right to bring proceedings in the courts of your country of residence — remain unaffected. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

25. Notices

Notices to PeekHire must be sent to [email protected] and are effective on delivery. Notices to Customer may be sent to the email address on the Account and are effective on delivery to that address.

26. Assignment

Customer may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets. Any prohibited assignment is void.

27. Force Majeure

Neither party is liable for a failure or delay in performance that is due to causes beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet outages, and failures of third-party infrastructure providers — provided the affected party makes reasonable efforts to mitigate.

28. Severability, Waiver, Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be replaced by an enforceable provision that gives effect to the original intent as closely as possible. A party's failure or delay in enforcing any right is not a waiver. These Terms (together with the Privacy Policy and, where applicable, the DPA) are the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings on that subject.

29. Language

These Terms are published in English and in German. In case of any conflict or inconsistency, the English version controls. Both versions are intended to reflect the same meaning.

30. Contact

If you have questions about these Terms:

Another SaaS EOOD Alabin Street 33, Floor 3, Office 318 1000 Sofia, Bulgaria Email: [email protected]